At a glance
- We collect what you give us to run the marketplace, plus basic usage data.
- We never sell your information.
- Optional cookies (analytics, personalised ads) are only used if you accept them.
- You can access, correct or delete your data, and close your account, at any time.
1. Who we are
eGanacsi is an online marketplace operated by EGANACSI ("we", "us"). We connect buyers with local businesses and sellers. We do not sell products ourselves, process payments, or arrange delivery. This policy covers our website and our mobile app, and explains how we act as the controller of your personal information.
2. Information we collect
Information you give us
- Account details: your name, email address, password and, if you sign in with your mobile number, your phone number.
- Business details (sellers): business name, description, contact numbers such as WhatsApp, location, product listings and photos.
- Inquiries and messages: when you contact a seller, the name, email, optional phone number and message you send, and the conversation that follows.
- Reports and appeals: your name, email and the details you provide when you report content or appeal a decision.
- Messages to our team: your name, email, optional phone number, topic and message when you use our contact form.
Information collected automatically
- Usage data: pages and listings viewed, contact-button clicks and searches. We identify repeat visits with a one-way hash of your IP address, not the address itself.
- Device data (mobile app): a push-notification token, device name and language, so we can send you notifications you've enabled.
- Cookies: see section 4 and our Cookie Policy.
Information from connected accounts
If you're a seller and choose to connect a social account (such as Facebook, Instagram or TikTok) for auto-publishing, we store the access token that platform gives us so we can post to your account. Disconnecting deletes it.
3. How we use it
| Purpose | Legal basis |
|---|---|
| Creating your account, showing listings, and passing your inquiry to the seller you contact | Performing our agreement with you |
| Sending account, inquiry and moderation emails, texts and notifications | Performing our agreement with you |
| Preventing fraud, spam and abuse; reviewing reports; rate-limiting | Our legitimate interest in a safe marketplace |
| Aggregate statistics for sellers (views, contacts) and improving the site | Our legitimate interests |
| Analytics cookies and personalised advertising | Your consent, which you can withdraw at any time |
| Responding to lawful requests from authorities | Legal obligation |
6. How long we keep it
| Information | Kept for |
|---|---|
| Account and business details | While your account is open |
| Inquiries and conversations | Closed automatically after 30 days without activity; personal details are anonymised 1 year after the conversation ends |
| Raw usage events (views, clicks, searches) | 180 days; only the aggregate counts are kept after that |
| Seller registrations never confirmed by email | 7 days |
| Sign-in codes sent by SMS | Valid for 10 minutes, stored only in hashed form |
| Anti-abuse rate-limit records | 2 days |
| Messages sent through our contact form | 1 year after we finish handling them |
| Reports, appeals and moderation records | As long as needed to keep the marketplace safe and handle disputes |
7. How we protect it
Passwords, sign-in codes and app access tokens are stored only in hashed form, usage data is tied to a hashed identifier rather than your IP address, and access to personal data is limited to the staff who need it to run and moderate the marketplace. No system is perfectly secure, so please use a strong, unique password and never share one-time codes with anyone - including someone claiming to be from eGanacsi.
8. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you, and get a copy of it;
- correct information that is wrong - most of it you can edit yourself in your account;
- delete your information, or close your account from Connection & Security in your account;
- object to, or ask us to restrict, how we use it;
- withdraw your consent to optional cookies at any time from Cookie Preferences;
- complain to your local data protection authority.
To make a request, contact us using the details below. We may need to verify your identity first.
9. International transfers
Some of our service providers, such as Google and Twilio, may process your information outside your country. Where that happens, we rely on the safeguards those providers offer for international transfers.
10. Children
eGanacsi is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has given us their information, contact us and we'll delete it.
11. Changes to this policy
When we make a meaningful change, we'll update this page and the "last updated" date above, and where appropriate let you know by email or in the app.
Contact us
Questions about this page, or a request about your data: use our contact page.
EGANACSI, Mogadishu, Somalia